OrthoWorks sees a 35% increase in treatment starts with OrthoFlex

The Challenge

OrthoWorks, a ten-location group in the San Francisco Bay Area serves over 60,000 orthodontic patients and brings over 100+ years of combined experience to Orthodontic care. However, their case acceptance has not been historically high because of high down payments and costly monthly payment plans. Too often, patients had to leave and “think about it” instead of beginning care the same day.

The Sunbit Solution

After using a combination of in-house financing, Sunbit’s General Dentistry solution, and trying other third-party financing solutions, Office Manager, Monique Gonzalez brought on Sunbit OrthoFlex as their primary orthodontics financing solution.

Patients quickly responded to offers that actually cover their full treatment and the low down payments and monthly payments fit comfortably into their budget. Where in-house financing once required a $1,000 down payment, the average with OrthoFlex is now just $107.

Within their first full month using Sunbit, the practice saw a 35% year-over-year increase in treatment starts, driven largely by low down payments and interest-free options up to 24 months that made it easier for patients to begin treatment.

Since launching OrthoFlex, Gonzalez has seen a dramatic shift in efficiency and confidence: the simple interface makes it easy for staff to offer financing, while reporting tools streamline follow-ups and collections. Today, OrthoWorks relies on Sunbit as its primary financing partner.

Conclusion

Sunbit OrthoFlex has transformed how OrthoWorks approaches patient financing – delivering record production, higher patient adoption, and a system the staff actually enjoy using. For the OrthoWorks team, OrthoFlex isn’t just another tool; it’s now their primary financing solution.

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