Deer Creek Behavioral Health Services increases collections 10X with FlexPay powered by Sunbit
25%
Increase in treatment conversion rate
90%
Patient approval rate
2X
Higher average ticket size
“Financially, the impact has been tremendous. Since implementing FlexPay powered by Sunbit, our collections have increased tenfold and we now get paid in full right away. We’re not chasing balances or managing payment plans anymore. It’s reliable and gives our clinic much more predictable revenue.”
– Silverus Kimeli, NP, Owner
The Challenge
Deer Creek Behavioral Health Services supports patients managing ongoing behavioral health needs. However, many patients struggled to pay larger balances upfront, which led to delayed payments and unpredictable collections. The team wanted a payment option that made care more accessible without creating financial strain or requiring staff to follow up on balances.
The Sunbit + NexTrust Solution
Since implementing FlexPay powered by Sunbit, Deer Creek has increased collections 10X and improved revenue reliability. FlexPay appears directly in BillFlash statements, so patients see a clear payment option the moment they receive their invoice. With approval rates above 90%, nearly every patient can access FlexPay, while the clinic receives immediate, in-full payment. The entire process is fully automated through BillFlash, requiring no additional staff time and eliminating the need for follow-up.
Conclusion
With FlexPay powered by Sunbit, Deer Creek has unlocked higher collections, faster payments, and a more sustainable path to supporting long-term patient care.
“Our patients are managing real challenges, and Sunbit makes it easier for them to continue treatment without the added stress of a large bill. It allows us to focus on care first, which is what matters most.”
– Silverus Kimeli, NP, Owner
*Loans are made by Transportation Alliance Bank Inc., dba TAB Bank, which determines qualifications for and terms of credit.
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