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Director of Collections

Las Vegas, Nevada
Customer Care - Collections · Full-time


JOB TITLE: Director of Collections

LOCATION: Las Vegas, Nevada

WORK SCHEDULE: Monday-Friday 9:00am-5:00pm, Occasional Weekend Day

Who We Are:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

The Role

Sunbit, Inc., a rapidly growing FinTech startup, is looking for an organized, ambitious, and service oriented Director of Collections for our Las Vegas, Nevada office. The Director of Collections will be responsible for leading a team of collections professionals and setting the strategic vision for our collections department. The successful candidate will be someone who has a strong track record of reducing delinquency rates, improving processes for efficiency, and creating a high-performing culture.


What You’ll Be Doing

  • Lead the Collections team and provide ongoing coaching and development to team members
  • Develop and implement collections strategies that support the company’s goals and objectives
  • Develop KPIs and testing plans to measure the effectiveness of the collections strategies, and optimize them over time 
  • Using a data-driven approach, implement new collections processes and technologies to improve efficiency and effectiveness
  • Monitor compliance with state and federal collections laws and regulations
  • Co-manage vendor relationships for collections-related services
  • Create a culture of accountability and high performance within the collections team
  • Work cross functionally with other departments, such as Operations, Analytics, Marketing, Tech, and Legal, to reduce delinquency rates and improve customer satisfaction
  • Clearly and succinctly communicate complex ideas to senior leadership and external stakeholders, while also fostering a collaborative and supportive team culture
  • Act as Operational lead for cross-functional Collections working group, representing the front-line team 
  • Monitor emerging trends in collections treatment and technology across the industry

What You Bring To The Table:

  • 8+ years’ direct management experience in loan servicing and collections, additional Call Center leadership experience a plus 
  • Must have strong executive presence and be able to effectively manage up and represent the collections team’s perspective in cross-functional meetings
  • Experience leading a team of collections professionals
  • Strong knowledge of state and federal collections laws and regulations
  • Experience with collections software and technologies
  • Outstanding verbal and written communication skills
  • Proficient computer and analytical skills
  • Excellent organization and leadership abilities
  • Great people skills and ability to build rapport and strong relationships across the organization
  • Knowledge of Five9 and Verint is a plus

The Perks

  • Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list
  • Mission driven + empowered + collaborative
  • Competitive pay and stock options
  • Unlimited PTO
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • 401K Plan with Matching
  • Cell Phone Stipend
  • Casual Dress
  • Open door policy / Open office floor plan
  • Team based strategic planning + Team owned deliverables

Cultural Competencies for Success at Sunbit:

  • Serve others before self - Service oriented mindset
  • Own the impact - Take pride in effectively managing payroll on a daily basis
  • Connect genuinely - Effectively connect with internal stakeholders
  • Act fast - Respond to internal team members in a timely manner
  • Include always - Work closely with Accounting team and actively welcome peers within the organization
  • Innovate for good - Continuously help our internal team create efficient processes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.



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