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Customer Care Associate I

Las Vegas, Nevada
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Customer Care - Customer Support · Full-time

Description

JOB TITLE: Customer Care Associate I

LOCATION: Las Vegas, Nevada

HOURLY RATE: 16.00

WORK SCHEDULE:  Open


The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.  Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)


The Role:

The team at Sunbit is looking for a self-motivated and ambitious Customer Care Associate I for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.


Please Note: This position is in a Call Center, in office (non-remote) environment

Requirements

What You’ll Be Doing:

  • Answer inbound calls and assist new and existing customers with their account(s) 
  • Troubleshoot issues with our customer and provide appropriate options for resolution
  • Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly
  • Follow scripts to handle a variety of situations
  • Follow up with customers and retail partners as needed
  • Manage escalated calls with courtesy and professionalism
  • Other duties as assigned


What You Bring to the Table:

  • Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)
  • Collections experience a plus
  • Strong typing and computer skills
  • Ability to multitask
  • High level of attention to detail 
  • Ability to handle high call volumes


Perks Included: 

  • Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list 
  • Mission driven + empowered + collaborative environment
  • State of the art customer care contact center
  • Competitive pay and stock options
  • 12 days of PTO your first year with increases thereafter + Holiday Pay
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • 401K Plan with Matching 
  • Casual Dress
  • Other fun team events and Spirit Days
  • Open door policy / Open office floor plan


Cultural Competencies for Success at Sunbit:

  • Serve others before self - Service oriented mindset
  • Own the impact - Take pride in effectively managing payroll on a daily basis
  • Connect genuinely - Effectively connect with internal stakeholders
  • Act fast - Respond to internal team members in a timely manner
  • Include always - Work closely with Accounting team and actively welcome peers within the organization
  • Innovate for good - Continuously help our internal team create efficient processes



Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.


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