Description
JOB TITLE: Account Specialist
LOCATION: Los Angeles, CA (In-Office Mon-Fri)
The Company:
Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)
The Role
As we grow our organization, we're seeking a highly motivated and customer-centric Key Account Specialist to join our fast-growing Dental vertical. This role will manage a portfolio (book of business) of 300-400 Key Accounts focusing on Large DSOs, to drive expansion and growth of Sunbit usage. The ideal candidate will work directly with dental practices at all levels to identify opportunities and engage remotely to drive usage, with a goal of growing Sunbit into the #1 patient financing solution for dental practices across the US.
Requirements
Core Responsibilities:
- Strategic Account Management: Identify growth opportunities, assess market trends, and align business objectives with partner needs.
- Relationship Building: Cultivate strong relationships with key stakeholders within dental practices at all levels, such as Drs., decision-makers, influencers, office managers and treatment coordinators. Understand their goals, challenges, and pain points to effectively position Sunbit products and services.
- Performance Monitoring: Track key performance indicators (KPIs) and metrics to measure account health, identify potential risks, and take corrective actions when necessary.
- Customer Success: Serve as a trusted advisor to partners, providing guidance and support throughout their journey. Proactively address any issues or concerns and ensure timely resolution, thereby fostering partner satisfaction and retention.
- Collaborate with internal teams to develop and implement account-specific strategies to drive growth.
- Connect and engage with partners virtually to build relationships and drive growth.
Experience/ Skills Required:
- Experience in Account Management, preferably in the finance/healthcare worlds
- Track record of coaching teams and building processes from the ground up on technology products.
- Conduct business and financial analysis to evaluate performance, determine and prioritize opportunities, and drive successful execution.
- Proven track record of achieving quarterly quota
- Excellent verbal and written communication skills.
- Mastery of Microsoft tools (PowerPoint, Excel, Word) and project management skills.
- Intelligent, go-getter, ambitious and self-motivated who wouldn’t hesitate to roll up their sleeves to achieve overall company success.
- Organized. Great time management skills with ability to self-manage.
- Comfortable with remote work and completing tasks independently.
- Account Management experience in the healthcare or Dental industry is highly preferred
- Financing experience, particularly in patient financing solutions, is a plus.
The Perks:
- Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list
- Mission driven + empowered + collaborative
- Competitive pay and stock options
- Unlimited PTO
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
- Newly added HSA and Pet Insurance
- 401K Plan with Matching
- Cell Phone Stipend
- Casual Dress
- Open door policy / Open office floor plan
- Team based strategic planning + Team owned deliverables
How We Pay:
- We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.
- We are targeting a base salary of $60,000-73,000 per year for this role
- This role will also be granted company equity via stock options
Cultural Competencies for Success at Sunbit:
- Serve others before self - Service oriented mindset
- Own the impact - Take pride in effectively managing payroll on a daily basis
- Connect genuinely - Effectively connect with internal stakeholders
- Act fast - Respond to internal team members in a timely manner
- Include always - Work closely with Accounting team and actively welcome peers within the organization
- Innovate for good - Continuously help our internal team create efficient processes
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
