Independent Auto Repair Shop Generates Incremental Revenue With Sunbit
With 94% approvals, Sunbit technology has helped Carmedix deliver on its promise of a superior service experience.
See It In Numbers
Before officially opening their doors in August 2015 in Durham, NC, Carmedix started as a home garage & mobile repair business. With a consistent focus on quality work and excellent customer service, they’ve transformed into a 10-bay shop servicing more than 450 vehicles a month.
By partnering with Sunbit technology, Carmedix has been able to deliver that same level of service to more customers by providing a flexible way for them to pay for repairs over time.
Focusing on Convenience
As a veteran of the auto industry, Carmedix owner Jay Huh has a unique understanding of technology’s ability to positively impact the customer experience. From inspection & estimate to service & payment, his mission has always been clear: to make auto repair as convenient as possible. In addition to leveraging cutting-edge solutions for CRM, training, and shop operations, Jay recently partnered with Tekmetric to provide better digital video inspections.
So when it came to completing the work, it made sense for him to find a financing technology partner like Sunbit. “Customers are amazed by the speed and ease of applying,” says Jay. “Our previous solution required work history, bank accounts, an endless list of information, but with Sunbit, we can check their options with little more than their driver’s license.” With that simple process through Sunbit, Jay is able to provide his customers with a quick & easy way to pay-over-time.
Seeing the Results
Since partnering with Sunbit technology, Carmedix has been able to make auto repairs easier for more customers than ever before. “Without a good financing option, about 25% of customers would go through with the full service recommendation.” Once approved, Jay says almost 100% of Sunbit customers go through with the full recommendation.
With an approval rate over 94%, Sunbit technology has helped more customers say yes to maintenance and repairs, and ROs are more than 30% larger when they do. “With higher new & used vehicle prices,” Jay says, “now more than ever it’s important for shops to focus on convenience and efficiency, which is why we’re excited to partner with companies like Sunbit and Tekmetric.”
Become a Sunbit Partner
Learn how Sunbit works for your business.