Description
JOB TITLE: Account Coordinator - Auto
LOCATION: Las Vegas, Nevada
REPORTS TO: Operations Manager
The Company:
Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 21,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B (https://www.cbinsights.com/research-unicorn-companies)
The Role:
As we grow our organization, we are looking for a self-motivated, organized, and strategic individual to join the Partner Success and Engagement Team. This role will work with our Auto merchants to provide solutions and assist with our daily merchant's needs which includes conducting remote training refreshers, business reviews and overall support to increase product usage. A successful candidate is a people-person, effective communicator, highly organized and self-driven individual.
Requirements
What You’ll Own:
- Establish and maintain relationships with partners remotely to promote product usage and meet growth targets.
- Conduct video calls (Zoom, Google Meet, etc.) and present business-related materials and data.
- Provide as-needed training and support to partners, which includes managers and their employees.
- Operate, maintain, and execute the day-to-day activities associated with guiding our partners to success.
- Update, track and review partners' information and performance using internally used software such as Salesforce and Zendesk.
- Work with merchants upper management to provide insights and provide performance updates.
- Conducting business reviews with our partners.
- Variable, rotating duties as assigned.
What You Bring To The Table:
- Experience in the Auto industry is a plus.
- Experienced in sales and/or account management.
- Experience in handling escalated merchant issues.
- Excellent verbal & written communication and facilitation skills.
- Strong interpersonal skills and ability to work independently as part of a team
- Excellent phone & Zoom etiquette.
- Persistent, intelligent, go-getter, ambitious, and self-motivated individual who is hungry for success.
- Ability to manage book of business accounts.
- Ability to work on multiple projects simultaneously in an efficient and organized way.
- Familiarity with Microsoft Office (Excel, Word, PowerPoint).
- Familiarity with Salesforce (or other CRM systems).
The Perks:
- Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
- Mission driven + empowered + collaborative
- Competitive pay and stock options
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
- Newly added HSA and Pet Insurance
- 401K Plan with Matching
- Cell Phone Stipend
- Casual Dress
- Open door policy / Open office floor plan
- Team based strategic planning + Team owned deliverables
Core Competencies for Success in Role – fit for Sunbit in role
- Serve others before self - You prioritize the needs of our partners and merchants, going above and beyond to ensure their success. Your commitment to service is reflected in every interaction, and you take pride in helping others achieve their goals.
- Own the impact - You take full ownership of your work, understanding that your efforts directly influence the success of our partners and the growth of Sunbit. You are accountable for your actions and results, consistently striving to exceed expectations.
- Connect genuinely - Building strong, authentic relationships is at the heart of this role. You engage with partners in a way that is sincere and meaningful, fostering trust and loyalty. Your communication style is transparent, and you make every effort to understand and support the unique needs of each partner.
- Act fast - In a fast-paced environment, you demonstrate agility and decisiveness. You quickly address challenges and adapt to changing circumstances, ensuring that our partners receive timely and effective support.
- Include always - You embrace diversity and inclusivity in all your interactions. You value the perspectives and contributions of others, ensuring that everyone feels heard, respected, and valued.
- Innovate for good - You approach your work with a creative mindset, constantly seeking new ways to improve processes and deliver value to our partners. Your innovations are guided by a desire to do what’s best for our partners, merchants, and the broader community.
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
