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Business Strategy & Operations Associate, Card

Remote - US
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Customer Company · Full-time

Description

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.  Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)


The Role

We are looking for a world-class Business Strategy & Operations Associate for a role on our direct-to-consumer team supporting Sunbit’s Card business. This is an opportunity for a collaborative, customer-centric, and data-driven individual to support a rapidly growing product, key performance verticals, and the company P&L by leading projects and working across the organization to drive growth, scale, efficiency, and an outstanding customer experience. Our team has a broad mandate and is well-resourced while small enough that each individual has true responsibility and makes a meaningful impact.

Requirements

What You'll Own:

  • Card Portfolio management, analytics and executive reporting encompassing monthly business reviews, ad hoc analysis, deep dive project retrospectives, and unit economics 
  • Lead the development implementation and measurement of Fraud management analytics and process improvements to ensure a positive customer experience and minimize lossesPartner with Data Science leadership and external partners on detection strategy and operations
  • Conduct business and financial analysis to evaluate performance, determine and prioritize opportunities, and drive successful execution
  • Design card operating processes end-to-end, creating, optimizing, and automating workflows, identifying and troubleshooting issues
  • Partner cross-functionally with operations, tech, analytics, marketing, and legal teams, to
  • determine requirements and priorities
  • Engage with customers, improve the product, and resolve problems
  • Coordinate and manage projects to successful delivery, on time


What You Bring to the Table:

  • 2+ years of relevant professional experience, preferably with experience in a fast-growing consumer startup (fintech a plus!), consulting, sales, or consumer financial services
  • Strong quantitative/analytical skills with the ability to synthesize data into meaningful insights that drive successful business outcomes
  • Knowledge of SQL or willingness to learn
  • Intelligent, go-getter, ambitious, self-motivated, and hungry for success 
  • Excellent verbal and written communication and influencing skills
  • Experience cultivating credibility by building strong, collaborative relationships with internal/external business partners and peers
  • Organized and able to manage ambiguity and complexity
  • Ability to work independently and at multiple levels 
  • Ability to effectively write requirements


The Perks:

  • Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list 
  • Mission driven + empowered + collaborative
  • Competitive pay and stock options
  • Unlimited PTO
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • 401K Plan with Matching 
  • Cell Phone Stipend 
  • Casual Dress
  • Open door policy / Open office floor plan
  • Team based strategic planning + Team owned deliverables


Core Values for Success at Sunbit:

  • Serve others before selfTakes care of customers, and partners in a manner that demonstrates they are important
  • Own the impactAbility to troubleshoot a variety of matters and hold yourself accountable
  • Strong organizational and time management skills with the ability to prioritize effectively
  • Connect genuinelyBuild and maintain strong relationships with both customers and partners
  • Speak with customers and partners in a friendly, helpful and open demeanor
  • Act fastThrive in a fast-paced environment while maintaining a high level of support
  • Include alwaysCommunicate well verbally and in writing, demonstrating empathy and understanding
  • Innovate for goodEstablishes scalable capabilities by applying best practices to your workday.


$100,000/year - $115,000/year + equity + benefits


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